Corporate Training

Sponsor your staff and let them speak good English to your high-end customers. If they complete all of the activities in their study plan and at least one teacher-lead class we guarranty you’ll easily figure out the difference at the end.  Here are the various courses offered by KMSE under corporate training.

Communication Skills Training

Communication is the heart of everything we do in business, yet limited communication is a huge problem for businesses and individuals causing low morale, poor performance and high staff turn over. Most of the communication happens by accident, with wrong messages coming across. If your organization wants to be successful in business, it is worth training the staff to communicate efficiently.

The communication skills training provided by KMSE aims to build :

Firm foundations : Enhances the essentials of communication that anyone can take in every situations.

Body basics : Enhances non verbal communications.

Team Talk : Improve the run-down on communicating with colleagues, superiors and clients.

Making most of the meetings : Helps individual to develop communication strategies for a meeting or presentation.

Selling successfully : Develops an individual on how to communicate effectively with clients.

Ditching the difficulties : Empower an individual to deal with difficult situations.

The art getting the message across effectively is a vital key to be successful. Whether you want your staff to make presentations with confidence or to negotiate with ease, this module will help improve communication skills. The key elements of this module lays emphasis on the following:

1. What are different styles of communication ( Verbal, Non-verbal, Listening)

2. Exchanging Information

3. Communicating for results

This interactive course focuses on all aspects of communication. One will learn about assertiveness, self-awareness, empathy, confidence, body language, questioning styles, and many related topics. The course is full of exercises to give hands on experience on mastering the art of communication.

The course is designed to accommodate two types of delegates  with optional content that are provided. Some contents are ideal for delegates who know each other and are perhaps working as a team and want to enhance their inter-communication skills. A difference set of optional content is ideal for delegates who don’t know each other and are looking forward to improve their general communication skills with colleagues, clients, managers and employees.

Soft Skills Training
In the current scenario of global competition, organizations have realized the role of ‘soft skills training’ in development and growth of their business. To enhance  professionalism among employees and represent the brand effectively in the market, ‘soft skills training’ has been identified as the key factor.  
Today, most of the organizations have identified ‘soft skills training’ and integrated the same while imparting training to their employees which in turn generates a higher degree of loyalty and employee retention.
Training in the areas such as Communication skills, Email etiquette, telephone etiquette, listening skills transform the employees and inculcate an attitude that is required to represent the organization to the global business world.
Kay Mansoor School of English focuses on training and development with a holistic approach and customizes training programs as per our client’s requirement.

Customer Service Skills

Today how your organization delivers your products and services are as important as what they are. Competing goods and services don’t differ greatly from each other, so customers will choose where to shop based on the service they get. Before they consider spending any money, customers will already know whether they trust you and like you. They will have judged what you look like, what you sound like and how responsive you are.

The only way to create customer satisfaction is to under promise and over deliver. It is the internal customers of an organization that strive to provide satisfaction to their external customers.

In order to achieve this, you need to have certain insights about your staff :

  • Is your staff skilled enough to understand customer service matters to fulfill organizational needs?
  • Do they turn complaints into opportunities?
  • Do they match and fulfill the needs of their customers to generate satisfaction?
  • Can they communicate and listen effectively to decode the customer’s requirements ?

The customer service skills programme is targeted to those professionals who want to make an astronomical contribution to their organization by creating repeat buyers through their customer service skills. Following are the key components of this module :

  • Understanding what are customers and customer service
  • Establishing the positive attitude – Appearance, power smile, staying Energized
  • Identifying and addressing customer needs
  • Generating return business
  • Turning difficult customers around
  • In-Person customer Service
  • Delivering customer service over the phone
  • Providing electronic customer service
  • Recovering difficult customers

 

Stress Management
Today, we live in a world full of demands, personal and professional. With the increasing demands, meeting deadlines, increasing productivity, achieving targets, facing competition, our lives have become nothing, but more complex. With so much to accomplish keeping in mind our time constraints, stress is inevitable. The only way to handle a stressful day is to learn how to manage it, this is possible only by acquiring skills on how to handle stress. This course touches on various key aspects such as identifying stress and its causes, approach to stress and dealing with it calmly, changing your attitude and outlook, techniques to overcome stress and working with a positive mind set.
At the end of this course, participants will be able to :

Understand the causes and dangers of stress

Navigate from negativity

Maintain productivity at its optimum level

Manage time effectively

Deal with every situation practically, logically and positively

 

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